At RootsTV, we value our customers and strive to provide an enjoyable streaming experience. This Cancellation and Refund Policy outlines the terms under which users may cancel their subscriptions or purchases and request refunds.

1. Subscription Cancellation

• Monthly/Annual Subscriptions/Pay per view:
  Users may cancel their subscription at any time through their account settings. Cancellation will prevent future renewals but will not provide a refund for the remaining subscription period.
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• Trial Periods:
  If a user cancels during a free trial period, no charges will be applied. If the cancellation occurs after the trial ends, the subscription fee for the first billing cycle will not be refunded.

2. Content Purchase Cancellation

• Once content (e.g., movies or shows) is purchased or rented, cancellations are not permitted. We encourage users to review their selection carefully before confirming the purchase.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• - Technical issues that prevent access to purchased content or services, and the issue cannot be resolved within a reasonable time.
• - Unauthorized or duplicate transactions caused by system errors.
• - Subscription renewals charged after a user has canceled their subscription.

4. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• - If the user changes their mind about the subscription or purchase.
• - If the user experiences internet connectivity issues not caused by RootsTV.
• - If the user fails to cancel their subscription before the renewal date.
• - If the user violates our Terms of Service, resulting in account suspension or termination.

5. How to Request a Refund

To request a refund, users must:

1. Contact RootsTV Customer Support at Info@rootstv.co.in OR +91 7628911644 within 7 days of the transaction.
2. Provide the transaction ID, account details, and a description of the issue.
3. Refund requests will be reviewed and responded to within 3-5 business days.

6. Refund Processing

• Approved refunds will be processed within 7-10 business days and credited to the original payment method.
• RootsTV reserves the right to decline refund requests that do not meet the criteria outlined in this policy.

7. Contact Us

For any queries related to cancellations or refunds, please contact us:

• Email: Info@rootstv.co.in
• Phone: +91 7628911644

We are committed to providing a fair and transparent process for cancellations and refunds, ensuring customer satisfaction while maintaining the integrity of our services.