FAQ's - Roots TV

1. What is RootsTV?

RootsTV is an online streaming platform featuring local movies, documentaries, live TV channel, news, and various entertainment contents.

2. How can I access RootsTV?

You can access RootsTV by visiting www.myroots.tv from any browser with an internet connection. You can use smartphones, tablets, computers, and other devices to stream content.

3. What type of content is available on RootsTV?

Currently, RootsTV offers a variety of content, including local movies and documentaries.

4. Is RootsTV free to use?

RootsTV offers both free and paid content. Some movies and shows are available for free, while premium content requires renting or purchasing.

5. How do I pay for premium content?

You can pay using multiple online payment methods, including UPI, debit/credit cards, net banking, and wallets.

6. Do I need a subscription to watch content?

No, RootsTV follows a pay-per-view model, meaning you can rent or buy content without a monthly subscription.

7. My payment was successful, but I cannot watch the movie, or the content is still locked!

If your payment was successful but you cannot access the content, please contact our helpline immediately. Possible reasons for this issue include: A call interruption during payment. Poor network connectivity while making the transaction. Payment confirmation delay due to slow processing by the payment gateway. Our support team will assist you in resolving the issue.

8. I’m having trouble streaming. What should I do?

Try these steps: Check your internet connection. Restart your browser and log in again. Clear your browser cache and cookies. If the issue persists, contact our support team.

9. What devices are supported?

You can watch RootsTV on smartphones, tablets, and computers through a web browser at www.myroots.tv. Our Android and iOS apps will be released soon.

10. Can I download movies to watch offline?

As of now, RootsTV does not support offline downloads. However, we may introduce this feature in future updates.

11. How can I submit my movie or video to RootsTV?

If you are a filmmaker or content creator, you can contact us at info@rootstv.co.in or Phone No. : +91 7628911644 . Our team will get back to you.

12. Can I request specific content to be added?

Yes! We value community feedback. If you have content suggestions, you can send them to our support team, and we’ll consider adding them.

13. Do I need an account to watch content?

Yes, you need to create a free RootsTV account to rent, buy, or watch content.

14. How do I reset my password?

If you forgot your password, click on "Forgot Password" on the login page and follow the instructions to reset it.

15. Is my payment information secure?

Yes, all payments are processed securely using industry-standard encryption and data protection methods.

16. How do I contact customer support?

For any assistance, you can reach us via: Email: info@rootstv.co.in WhatsApp: 7628911644

Faq

Frequently Asked Questions